Terms & Conditions

Srinivasa Cosmetics offers a range of personal care and beauty products, including herbal soaps, hair oils, shampoos, face creams, face packs, lip balms, beauty gels, and traditional Kandhristi Samprani. We may also offer workshops, including soap-making and lip balm-making.

Proprietor: Gomathi Diwakar

By using our website, you agree to:

• Provide accurate and complete information when placing an order or submitting an enquiry.
• Use the website only for lawful purposes.
• Not attempt to disrupt, damage, or gain unauthorised access to our website or systems.
• Not misuse our website, its content, or its services.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or systems.

We make reasonable efforts to provide accurate product descriptions, images, prices, and other information. However, actual product appearance, packaging, colour, or presentation may vary slightly from the images shown on the website.

Please read product descriptions and ingredient information carefully before purchasing. If you have questions about a product, please contact us before placing your order.

All prices are displayed on the relevant product pages in the applicable currency. Prices, product availability, and offers may change without prior notice, subject to applicable law.

Orders must be paid for using the payment methods made available at checkout. Payment processing may be handled by third-party payment service providers.

An order is subject to confirmation and acceptance by Srinivasa Cosmetics. If a pricing error, payment issue, or product availability problem occurs, we will take reasonable steps to contact the customer and resolve the issue in accordance with applicable law.

After placing an order, you may receive an order confirmation through the contact details provided at checkout.

An order confirmation acknowledges receipt of your order and does not necessarily guarantee dispatch if payment, product availability, or other verification is pending.

Please ensure that your contact details and delivery address are accurate. Contact us as soon as possible if you notice an error in your order information.

We aim to process and dispatch orders within the estimated time communicated to customers. Delivery times may vary depending on the delivery location, courier service, weather, public holidays, and other circumstances beyond our control.

Shipping charges, estimated delivery times, and applicable delivery conditions will be displayed or communicated where relevant.

Customers are responsible for providing a complete and correct shipping address. If a delivery is delayed, please contact us for assistance.

Order cancellation, returns, exchanges, and refunds are subject to our applicable Cancellation, Return & Refund Policy.

Because some products are personal care or cosmetic items, return eligibility may depend on product condition, hygiene considerations, and applicable consumer protection laws. Any restrictions or exceptions will be communicated in the relevant policy.

If you receive a damaged, defective, incorrect, or missing item, please contact us promptly with your order details so that we can review the issue and advise you on the next steps.

Nothing in these terms excludes rights that cannot lawfully be excluded under applicable law.

Please read the instructions, ingredient lists, warnings, and directions provided with each product before use.

• Check the ingredients before using a product, especially if you have known sensitivities or allergies.
• Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice if necessary.
• Follow the product’s recommended storage and usage instructions.
• Keep products away from children where indicated on the packaging.

Product information provided on our website is for general informational purposes and is not a substitute for professional medical advice. We do not guarantee that every product will be suitable for every individual.

Srinivasa Cosmetics may offer workshops or learning sessions, including soap-making and lip balm-making.

Workshop availability, fees, schedules, materials, and participation requirements will be communicated at the time of booking or registration. Any cancellation, rescheduling, or refund conditions specific to a workshop will be communicated separately.

Participants must follow the safety instructions provided during workshops and use materials responsibly.

Unless otherwise stated, the website content, including text, photographs, graphics, logos, branding, and design elements, belongs to Srinivasa Cosmetics or its respective rights holders.

You may not copy, reproduce, distribute, modify, or commercially use website content without prior permission, except where permitted by applicable law.

Our website may use third-party services for payments, delivery, website functionality, or other purposes. We may also provide links to external websites.

Third-party services are subject to their own terms and policies. We are not responsible for external websites or services to the extent permitted by applicable law.

We make reasonable efforts to maintain accurate website information and reliable website functionality. However, we cannot guarantee uninterrupted or error-free access at all times.

To the extent permitted by applicable law, Srinivasa Cosmetics will not be liable for indirect or consequential losses arising from the use of our website or services. Nothing in these terms limits liability or consumer rights that cannot legally be limited or excluded.

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that relevant information may be processed as described in that policy and as permitted by applicable law.

Read Our Privacy Policy

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or legal requirements. Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published is subject to applicable law and the updated terms.

These Terms & Conditions are governed by the applicable laws of India. Any disputes will be handled by the competent courts or authorities having jurisdiction, subject to applicable consumer protection laws and other mandatory legal requirements.