Shipping & Delivery Policy

Orders are processed after successful payment confirmation or verification of the applicable payment method.

• Orders are processed during our regular business and working hours.
• Processing times may vary depending on product availability, order volume, and other operational factors.
• Orders may require additional verification before dispatch.
• We will make reasonable efforts to process and dispatch orders promptly.

If there is a significant delay or an issue affecting your order, we may contact you using the details provided during checkout.

Srinivasa Cosmetics delivers to locations supported by our available shipping and courier services.

Delivery availability may depend on your PIN code, courier coverage, product availability, and other logistical conditions. Please enter your correct delivery address and PIN code during checkout to check whether delivery is available for your location.

If delivery is unavailable for your address, our team may contact you to discuss the available options.

Shipping charges, if applicable, will be displayed during checkout or communicated before the order is confirmed.

The final shipping cost may depend on factors such as the delivery location, order size, package weight, and courier service.

Any applicable shipping fees, delivery charges, or promotional free-shipping conditions will be communicated to customers where relevant.

Estimated delivery times may vary depending on the destination, courier availability, order processing time, public holidays, weather conditions, and other circumstances.

• Delivery estimates are indicative and may change due to logistical conditions.
• Remote locations may require additional delivery time.
• Courier delays or unforeseen events may affect the estimated delivery date.

Where an estimated delivery time is provided at checkout or through an order update, it should be treated as an estimate rather than a guaranteed delivery date, subject to applicable law.

Where tracking facilities are available, tracking details may be shared through email, SMS, WhatsApp, or another communication method provided by our store or courier partner.

Customers can use the tracking information to check the status of their shipment. Tracking updates may take some time to appear after an order has been dispatched.

If you have not received tracking information or need help with a shipment, please contact our customer support team.

Customers are responsible for providing accurate shipping details, including their full address, PIN code, phone number, and other required information.

• Please verify your delivery details before completing your order.
• If you notice an incorrect address, contact us immediately. Changes may not be possible once the order has been dispatched.
• If delivery fails because the address is incomplete, the recipient is unavailable, or the courier cannot complete delivery, the courier may attempt redelivery or return the parcel.

Any additional shipping costs or refund arrangements arising from a failed delivery will be handled according to the circumstances, our applicable store policies, and applicable law.

We take reasonable care in preparing orders for dispatch. If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as reasonably possible after delivery.

To help us review your concern, please provide:

• Your order number.
• The name of the affected product.
• A description of the issue.
• Clear photographs of the product and packaging, where available.

Our team will review the details and advise you about the appropriate next steps, which may include a replacement, refund, or another applicable remedy.

Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier operations, severe weather, transport disruptions, public holidays, or other unforeseen circumstances.

If your order appears delayed or has not arrived within the estimated delivery period, please contact us with your order details so we can review the status and assist you.

Any remedies for significantly delayed, lost, or undelivered orders will be handled in accordance with applicable law and our relevant store policies.

Order cancellation, returns, and refunds are governed by our Cancellation & Refund Policy.

Orders that have already been dispatched may not be eligible for cancellation through the normal order process. However, eligible requests will be assessed according to our store policies and applicable consumer protection laws.

Read Our Cancellation & Refund Policy

To help ensure a smooth delivery experience, customers should:

• Provide accurate contact and delivery information.
• Ensure someone is available to receive the parcel when required.
• Check the delivered package and products upon receipt.
• Contact us promptly if an order is missing, damaged, incorrect, or delayed.

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, courier services, business practices, or legal requirements.

Any updated policy will be published on this page with a revised “Last Updated” date.