Cancellation & Refund Policy

Customers who wish to cancel an order should contact Srinivasa Cosmetics as soon as possible after placing it.

• Cancellation requests made before an order is processed or dispatched may be eligible for cancellation.
• Once an order has been processed, packed, or dispatched, cancellation may not be possible.
• To request cancellation, please provide your order number and registered contact details.
• Cancellation requests will be reviewed and confirmed by our team.

If an order cannot be cancelled because it has already been dispatched, please refer to the returns and refund conditions below.

Returns may be considered in cases such as:

• You receive a damaged product.
• You receive a defective product.
• You receive an incorrect product that differs from your order.
• An item is missing from your order.

Please contact us promptly after receiving your order and provide your order number, a description of the issue, and clear photographs or other supporting evidence where applicable.

Due to hygiene and safety considerations, opened or used cosmetic and personal care products may not be eligible for return except where required by applicable law or where a return is approved for a defective, damaged, incorrect, or otherwise qualifying product.

Subject to applicable law and statutory consumer rights, the following items may not be eligible for return:

• Products that have been opened or used, where hygiene restrictions apply.
• Products damaged through improper handling or use after delivery.
• Products returned without prior approval, where approval is required.
• Products returned without their original packaging or included components, where these are necessary to assess the return.

These conditions do not exclude any return, replacement, refund, or other remedy required by applicable law.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.
• The name of the affected product.
• A brief description of the issue.
• Clear photographs of the product and packaging, if available.

After reviewing the request, we will inform you of the available resolution, which may include a replacement, refund, or another appropriate remedy in accordance with our policies and applicable law.

Refunds may be provided for eligible cancellations, approved returns, or other qualifying circumstances.

• Our team will review the cancellation or refund request before confirming eligibility.
• Approved refunds will generally be processed through the original payment method wherever possible.
• If the original payment method cannot be used, we may contact you to arrange an appropriate alternative in accordance with applicable law.
• Refund processing times may depend on the payment gateway, bank, or financial institution.

We will communicate the refund status and any relevant next steps once the request has been reviewed.

Once a refund is approved, we will initiate the applicable refund process as soon as reasonably practicable.

The time taken for the refunded amount to appear in your account may vary depending on your payment provider or bank. If the refund has been initiated but is not reflected in your account within the timeframe communicated by the payment provider, please contact us for assistance.

The treatment of shipping and delivery charges will depend on the reason for cancellation or return and the applicable legal requirements.

Where a product is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, any refund or reimbursement of shipping charges will be handled in accordance with those requirements.

For other approved returns, any applicable shipping deductions or charges will be communicated before the return is completed, where required.