Payment Policy

Customers can pay using the payment methods displayed on our checkout page. Depending on availability, these may include:

• UPI payments
• Credit and debit cards
• Net banking
• Digital wallets
• Other payment methods supported at checkout

Please check the checkout page for the payment methods currently available for your order.

An order requiring online payment will be processed after the payment is successfully confirmed, subject to product availability and any necessary verification.

An order confirmation may be sent to the email address or contact details provided during checkout.

If money is deducted from your account but your order is not confirmed, please contact us with your order details and payment transaction reference so we can check the status.

We take reasonable steps to support secure transactions on our website. Online payments may be processed through third-party payment gateways that maintain their own security measures and policies.

Customers should complete payments only through the payment options provided on our website.

For your security, never share your UPI PIN, OTP, password, or card security code with anyone claiming to represent Srinivasa Cosmetics. We do not ask customers to share these confidential details through calls, messages, or email.

If a payment fails, remains pending, or displays an error, please check your bank account or payment application before attempting another payment.

If the amount has been deducted but the order status has not been updated, allow reasonable time for the transaction to be verified by the payment provider.

If the issue continues, contact us with your order number, payment date, and transaction reference where available. Please avoid making repeated payments for the same order until the payment status has been checked.

Product prices are displayed on the relevant product pages. Applicable shipping charges, taxes, and other mandatory charges, where relevant, will be shown during checkout or communicated before the order is confirmed.

Customers should review the order summary and final payable amount carefully before completing payment.

If a pricing error or product availability issue is identified, we will take reasonable steps to contact the customer and resolve the matter in accordance with applicable law.

Cash on Delivery (COD) may be available for selected orders or delivery locations if this option is offered on our website.

Where COD is available, customers must pay the applicable order amount to the delivery partner at the time of delivery.

If COD is not displayed as an available option during checkout, customers should select another available payment method.

Refunds for eligible order cancellations, approved returns, failed transactions, or other qualifying circumstances will be handled in accordance with our Cancellation & Refund Policy and applicable law.

Where possible, approved refunds will be sent to the original payment method. The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, or financial service provider.

For complete details about cancellation eligibility and refunds, please refer to our Cancellation & Refund Policy.

If you believe you have paid more than once for the same order, please contact us with your order number and the transaction references for the payments.

We will review the available information and, where necessary, check the transaction status with the payment provider. Confirmed duplicate payments will be addressed through an appropriate refund or reversal process, subject to verification and applicable law.

We may verify payment and order details when reasonably necessary to address payment errors, suspected unauthorized transactions, or other order-related issues.

If you experience a payment problem, please contact us so we can review the issue and try to resolve it.

Nothing in this policy limits any consumer rights or legal remedies that cannot be excluded under applicable law.

We may update this Payment Policy from time to time to reflect changes in our payment methods, website operations, business practices, or legal requirements.

Any revised version will be published on this page with an updated date where appropriate. Customers are encouraged to review this page periodically.